School System

Raising a Concern

Raising a Concern at
International Preparatory School

Concerns with Care & Respect

  • At IPS, we strive to be a place where children learn with joy, and where educators and administrators are empowered to do their best work every day.
  • As a growing and diverse school community serving children, families, and the wider education network, we understand that concerns may occasionally arise.
  • We take every concern seriously and are committed to resolving issues quickly, fairly, and respectfully, in line with our ethos of continuous reflection and improvement.

Our Approach

  • We believe in open, respectful communication between families and staff.
    We value timely, responsible feedback so that issues can be addressed early (before they grow into formal complaints).
  • We are a reflective school, and your concerns help us improve. We welcome them when raised constructively.

Steps for Raising a Concern

  • Want to Meet a Teacher? (Initial Concern)

Start by arranging a conversation with your child’s class teacher.  

  • Still Concerned? Request a Meeting with the Phase Leader (Informal Stage)

If the issue remains unresolved, you may ask to meet with your child’s Phase Leader. 

  • Need to Make a Formal Complaint?

If your concern has not been adequately addressed, you may proceed with a formal complaint.

  • Appeal to the School Governing Board

If you are still not satisfied, you may request an appeal hearing before the IPS Board of Governors.

  • For further assistance, you may also contact the School Director’s Office:

Concerns should be raised as early as possible, so we can resolve them quickly and effectively.

All concerns are handled with confidentiality, professionalism, and respect.

Our goal is always to foster understanding, improve communication, and support the well-being of our students and school community.

📚 Related Policy

Download our full Complaints Policy for further details.

Download